Terms & Conditions

FCM Consultancy — Terms & Conditions

Last updated: Tuesday, December 2, 2025

1. Introduction
These Terms & Conditions ("Terms") govern your use of the FCM Consultancy website and the services we provide. By accessing our website or engaging our services, you agree to be bound by these Terms.
FCM Consultancy is a trading name of FCM Consultancy
Registered address:
Email: karen@fcmconsultancy.com
Phone: 07872185790
If you do not agree with these Terms, please do not use our website or services.

‍2. Definitions
"We", "us", "our": FCM Consultancy
"You", "your", "Client": The individual or organization using our website or services
"Services": HR consultancy, recruitment, training, transformation, and related professional services
"Website": fcmconsultancy.comwww.fcmconsultancy.com
"Service Agreement": A separate written contract for specific services

‍3. Services We Provide
We offer:
• HR consultancy and advisory services
• Recruitment and talent acquisition
• HR transformation and process improvement
• Digital HR and AI implementation support
• Training and development programs
• HR policy development and review
• Employment law guidance (non-legal advice)
• Interim HR managementImportant Notes:
• All services are subject to a written Service Agreement or Letter of Engagement
• We are HR consultants, not solicitors; our advice is not legal advice
• For legal matters, we recommend consulting a qualified employment law solicitor
• Service scope, deliverables, timelines, and fees will be confirmed in writing before work begins

‍4. Website Content and Use
4.1 General Information
Website content is for general information only and should not be relied on as professional or legal advice.

4.2 Accuracy
• We do not guarantee all information is complete, current, or error-free
• Content may change without notice
• We are not liable for decisions made based on website content

4.3 Use at Your Own Risk
You acknowledge that using the website is at your own risk.

‍5. Intellectual Property Rights
5.1 Website Content
All website content (text, graphics, images, software, code, articles, branding) is the intellectual property of FCM Consultancy or our licensors.

5.2 Restrictions
You may not:
• Copy or distribute content without permission
• Use content commercially
• Modify or create derivative works
• Remove copyright notices
• Use our trademarks without authorization

5.3 Limited License
You may view and print content for personal, non-commercial use.

5.4 Client Materials
Materials created for you (reports, policies, templates) are yours to use. Our underlying methodologies remain ours unless agreed otherwise.

‍6. Acceptable Use
You must not:
• Use the website unlawfully
• Introduce viruses or harmful code
• Attempt unauthorized access
• Interfere with website security
• Use automated data collection tools without permission
• Impersonate others
• Post offensive or defamatory content
• Violate laws or regulationsWe may suspend or terminate access for violations.

‍7. External Links and Third-Party Content
7.1 Third-Party Websites
We do not control or endorse third-party websites and are not responsible for their content or privacy practices.

7.2 Your Responsibility
Use third-party websites at your own risk and review their terms.

‍8. Service Engagement and Fees
8.1 How Services Are Engaged
• Services require a signed Service Agreement or written acceptance
• No obligation exists until both parties agree in writing
• Consultations may be free or discounted

8.2 Fees and Pricing
Fees will be defined in the Service Agreement and may be fixed, hourly, daily, retainer-based, or success-fee based.
All fees exclude VAT unless stated. VAT will be added where applicable.

8.3 Expenses
Reasonable expenses will be agreed in advance and invoiced at cost. Approval required for expenses over £[Insert threshold].

8.4 Payment Terms
Standard payment terms: [14 / 30 days] from invoice date.
Accepted payment method: Bank transfer.
We may suspend services for overdue payments.

8.5 Late Payment
Late payments may incur interest at 8% above the Bank of England base rate. Debt recovery costs may apply.

8.6 Deposits
Deposits of 25–50% may be required and are non-refundable once work begins.

‍9. Cancellation, Termination, and Refunds
9.1 Cancellation by Client
• Terms are defined in the Service Agreement
• Generally requires 30 days’ written notice
• Work completed will be invoiced
• Deposits may be non-refundable

9.2 Termination by FCM Consultancy
We may terminate immediately if:
• Payments are overdue by more than 30 days
• You breach these Terms or the Service Agreement
• The working relationship becomes untenable
• Continuing would violate legal or ethical duties

9.3 Effect of Termination
• All outstanding fees become due
• Completed work will be provided
• Confidentiality continues
• You must return materials provided

9.4 Refunds
Refunds are not provided for completed work. Deposits are non-refundable after work commences.

‍10. Confidentiality
10.1 Our Commitment
We keep your information confidential, do not share it without consent, and use it only for service delivery.

10.2 Exceptions
We may disclose information if required by law, necessary to enforce our rights, already public, or with your consent.

10.3 Your Obligations
You must keep our methodologies, pricing, and proprietary information confidential.

‍11. Limitation of Liability
11.1 We do not exclude liability for:
• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Anything that cannot be excluded by law

11.2 Liability for Services
Liability is limited to the fees paid for the specific services (or £[Insert amount], whichever is lower).

11.3 Website Use
We are not liable for:
• Indirect or consequential losses
• Technical issues or downtime
• Decisions based on website content
• Viruses or harmful code
• Third-party websites

11.4 Your Responsibility
You are responsible for using advice appropriately, seeking legal advice when necessary, and making your own decisions.

11.5 Professional Indemnity Insurance
We maintain professional indemnity insurance.

‍12. Data Protection and Privacy
12.1 Privacy Policy
Our Privacy Policy describes how we handle personal data and forms part of these Terms.

12.2 GDPR Compliance
We comply with UK GDPR, EU GDPR (where applicable), and the Data Protection Act 2018.

12.3 Data Processing
We may act as:
• Data Controller for our business operations
• Data Processor when handling your employee dataA Data Processing Agreement will be provided where applicable.

‍13. Force Majeure
We are not liable for failures caused by events beyond our control (natural disasters, war, pandemics, government actions, strikes, system failures, etc.). Obligations are suspended during such events.

‍14. Complaints and Dispute Resolution
14.1 Complaints
Contact us via email or phone.
We will acknowledge within 3 working days and respond within 10 working days.

14.2 Escalation
If unresolved, we will provide our final position. You may contact relevant professional bodies or seek mediation.

14.3 Alternative Dispute Resolution
Both parties agree to attempt negotiation or mediation before legal action.

‍15. General Provisions
15.1 Entire Agreement
These Terms, the Service Agreement, and the Privacy Policy make up the entire agreement.

15.2 Variations
We may update these Terms at any time. Continued use indicates acceptance.

15.3 Severability
Invalid provisions do not affect the rest.

15.4 Waiver
Not enforcing a provision does not waive the right to enforce it later.

15.5 Assignment
We may assign obligations with your consent. You may not assign without our written approval.

15.6 Third Parties
No third party has rights under these Terms.

15.7 Notices
Notices must be in writing.
Email: deemed received same business day if before 5 PM, otherwise next business day.
Post: deemed received after 3 business days.

‍16. Governing Law and Jurisdiction
16.1 Law
These Terms are governed by the laws of Northern Ireland (or English law if agreed).

16.2 Jurisdiction
Northern Ireland courts have exclusive jurisdiction unless otherwise agreed.

16.3 International Clients
Law and jurisdiction for international clients will be defined in the Service Agreement.

‍17. Contact Information
FCM Consultancy
Email: karen@fcmconsultancy.com
Phone: 07872185790
Website: fcmconsultancy.com

Thank you for choosing FCM Consultancy.